Terms of ServiceTerms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer", or "User") and Mazed Labs, Inc. ("Mazed", "we", "us", or "our") governing your access to and use of our websites, applications, APIs, and related services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree, you may not use the Service.

These Terms incorporate our Privacy Policy, Acceptable Use commitments, and, where applicable, a Data Processing Addendum ("DPA"). If you and Mazed have signed a separate written agreement or order form covering the Service, that agreement controls to the extent it conflicts with these Terms.

2. Definitions

• "Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
• "Customer Data" means any data, content, files, prompts, recordings, or other materials you or your authorized users submit to or generate through the Service.
• "Input" means text, audio, images, documents, or other content you provide to the Service.
• "Output" means content generated by the Service in response to Input, including AI-generated responses and synthesized voice.
• "End User" means any individual who interacts with, or whose data is processed by, an AI agent you build, deploy, or operate using the Service.
• "Voice/Biometric Data" means voice recordings, voiceprints, or other data that may constitute biometric or biometric-derived information under applicable law.
• "Third-Party Services" means third-party products, models, telephony or messaging carriers, and infrastructure that interoperate with the Service.
• "Account" means the registered account you use to access the Service.
• "Subscription" or "Order Form" means a paid plan or ordering document that grants access to specified features of the Service.

3. Nature of the Service

Mazed provides software-as-a-service that enables Customers to design and deploy AI agents. Mazed is not a telecommunications carrier, broadband, VoIP, IPTV, media-streaming, or content-distribution provider, and does not sell phone numbers, calling minutes, call termination, or transport of communications as a standalone service. Any telephony, messaging, or network transport is supplied by the Customer or by Third-Party Services subject to their own terms.

The Service is a tool that operates under your direction and configuration. You determine the purposes for which the Service is used, the content of your Inputs, and how Outputs are deployed, and you are responsible for the lawful operation of any AI agent you create.

4. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account.

• Provide accurate, current, and complete information during registration and keep it updated.
• Promptly notify us of any unauthorized use of your Account or any other breach of security.
• You are responsible for the acts and omissions of any authorized users you invite to your Account.

5. License & Access

Subject to your compliance with these Terms and timely payment of applicable fees, Mazed grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.

We reserve all rights not expressly granted. No rights are granted by implication, estoppel, or otherwise.

6. Acceptable Use

You agree not to misuse the Service. Without limiting the foregoing, you may not, and may not permit any third party or End User to:

• Use the Service to violate any applicable law, regulation, or third-party right, including intellectual property and privacy rights.
• Upload or generate content that is unlawful, defamatory, harassing, abusive, fraudulent, or that depicts the sexual exploitation or abuse of minors.
• Conduct unlawful robocalling, telemarketing, or SMS/messaging campaigns, or send spam, including in violation of Do-Not-Call rules, calling-time restrictions, or required opt-out mechanisms.
• Clone, synthesize, or imitate any person's voice or likeness without that person's consent, or create deceptive deepfakes, impersonations, or other content intended to mislead as to identity or source.
• Use the Service for fraud, scams, phishing, social engineering, or to deceive, manipulate, or coerce End Users.
• Circumvent IVR systems, opt-out or Do-Not-Call mechanisms, consent prompts, or any safeguard designed to protect End Users.
• Resell, sublicense, or repackage the Service as a substitute carrier or telecom-bypass offering, or otherwise route or terminate communications in a manner that violates applicable telecom rules.
• Attempt to gain unauthorized access to the Service, related systems, or networks, or circumvent any security, rate-limiting, or usage controls.
• Reverse engineer, decompile, or disassemble any part of the Service, or use it to build a competing product or train competing models, except as permitted by law.
• Use the Service to develop or deploy applications in high-risk areas where failure could lead to death, personal injury, or severe environmental damage, without appropriate human oversight.
• Introduce malware, or otherwise interfere with or disrupt the integrity or performance of the Service.

We may investigate suspected violations and may suspend or terminate access for conduct we determine, in our reasonable discretion, violates these Terms or harms the Service, End Users, or other customers.

7. Customer Compliance Obligations

Because you control how AI agents built on the Service interact with End Users, you are solely responsible for the lawful operation of those agents. In particular, you are solely responsible for:

• Obtaining all consents and providing all disclosures required to record, monitor, process, or analyze calls, messages, and other communications, including under one- and two-party (all-party) consent laws.
• Disclosing that an End User is interacting with an artificial intelligence system or automated agent where required by law (including applicable bot- and AI-disclosure laws).
• Compliance with the Telephone Consumer Protection Act (TCPA), telemarketing and Do-Not-Call rules, anti-spam laws (including CAN-SPAM and Canada's CASL), and equivalent laws in the jurisdictions where your End Users are located.
• All outbound calling, messaging, and campaigns initiated through your agents, including obtaining and honoring the required consents and opt-outs.
• Determining the legal basis for, and obtaining any required consent for, the collection and processing of Voice/Biometric Data, and complying with biometric privacy laws (such as the Illinois Biometric Information Privacy Act (BIPA) and similar state laws) where applicable.

Mazed provides configurable features that can assist with disclosures and consent capture, but you are responsible for enabling, configuring, and using them appropriately for your use case.

8. Customer Data, Inputs & Outputs

As between you and Mazed, you retain all rights, title, and interest in and to your Customer Data and Inputs. You grant Mazed a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, and secure the Service and as otherwise permitted by these Terms.

Model training. Mazed does not use your Customer Data, Inputs, or Outputs to train, fine-tune, or improve any foundation models or any models that are shared across customers. We may use service-operational data such as logs, configuration, and aggregated or de-identified usage metrics (which do not identify you, your End Users, or the content of communications) to operate, secure, troubleshoot, and improve the Service.

Subject to your compliance with these Terms, and to the extent permitted by law, we assign to you all of our right, title, and interest (if any) in Output generated for you. You are responsible for your Inputs and Outputs and for ensuring they do not violate applicable law or these Terms. Due to the nature of machine learning, Output may not be unique across users, and the Service may generate the same or similar output for third parties.

You represent and warrant that you have all rights, consents, and permissions necessary to submit your Inputs and Customer Data and to grant the rights described above.

9. Artificial Intelligence Disclaimer

The Service uses artificial intelligence and machine learning models, which are probabilistic and may produce Output that is inaccurate, incomplete, outdated, or offensive. Output does not represent the views of Mazed and should not be relied upon as the sole basis for any decision.

You are solely responsible for evaluating Output for accuracy and appropriateness for your use case, including applying human review where appropriate. The Service is not intended to provide professional advice (including legal, financial, medical, or other regulated advice), and Output should not be treated as a substitute for qualified professional judgment.

10. Third-Party Services & Models

The Service may integrate with or rely on Third-Party Services, including third-party AI models, telephony and messaging carriers, and cloud infrastructure. Your use of Third-Party Services may be subject to separate terms imposed by the relevant provider. Mazed is not responsible for Third-Party Services and disclaims liability arising from them. We may add, modify, or remove integrations at any time.

11. Intellectual Property

The Service, including all software, models, designs, text, graphics, and trademarks (excluding Customer Data and Output assigned to you), is owned by Mazed or its licensors and is protected by intellectual property laws. The "Mazed" name and logos are trademarks of Mazed and may not be used without our prior written permission.

If you provide feedback or suggestions about the Service, you grant Mazed a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

12. Fees, Payment & Subscriptions

• Paid features are billed in advance on the cadence stated at purchase (e.g., monthly or annually). Usage-based charges (such as per-minute, per-call, or per-token fees) and overages above your plan's included allowances are billed in arrears at the rates then in effect.
• We may apply rate limits and usage caps to protect the Service. We will use commercially reasonable efforts to notify you before you incur material overage charges.
• Auto-renewal: unless otherwise stated, Subscriptions automatically renew for successive periods equal to the prior term. At sign-up we disclose the renewal terms, and for auto-renewing plans we will provide a renewal reminder before each renewal where required by law (including the California Automatic Renewal Law and comparable rules).
• Cancellation: you may cancel auto-renewal at any time before the end of the then-current term through your account settings or by contacting us; cancellation takes effect at the end of the current term.
• Fees are exclusive of taxes; you are responsible for all applicable taxes, other than taxes based on Mazed's net income.
• Except as required by law or expressly stated, fees are non-refundable and payment obligations are non-cancellable.
• We may change our fees upon reasonable notice; changes take effect at the start of the next renewal term. Late or failed payments may result in suspension of the Service.

13. Confidentiality

Each party may access confidential information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisors who need to know it and are bound by confidentiality obligations. This section does not apply to information that is public through no fault of the receiving party or independently developed.

14. Privacy & Data Protection

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where Mazed processes personal data on your behalf, Mazed acts as a processor (or service provider) and you act as the controller (or business). Our DPA, including (where relevant) Standard Contractual Clauses, applies to such processing and, to the extent it conflicts with these Terms regarding personal data, the DPA prevails.

Each party will comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA). You are responsible for providing all required notices and obtaining all required consents for Customer Data and End User data, including any Voice/Biometric Data, before submitting it to the Service.

15. Security & Sub-processors

Mazed maintains administrative, technical, and organizational safeguards designed to protect Customer Data appropriate to the nature of the data and the risks involved. Details of our security practices are available on request and, for enterprise plans, may be described in supplemental documentation.

We use third-party sub-processors to help deliver the Service. A current list of sub-processors is available on request or as published in our DPA. We remain responsible for our sub-processors' processing of personal data to the extent required by applicable law.

16. Service Availability & Support

We will use commercially reasonable efforts to make the Service available and to provide support consistent with the plan you purchase. Any specific uptime commitments or support response targets, if offered, are set out in a separate service level agreement (SLA) or your Order Form. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our reasonable control.

17. Beta & Preview Features

We may make beta, preview, or experimental features available. These features are provided "as is," may be changed or discontinued at any time, are not covered by any SLA, and may be subject to additional terms. You use them at your own risk.

18. Suspension

We may suspend your access to all or part of the Service immediately if: (a) we reasonably believe the Service is being used in violation of these Terms or applicable law; (b) your use poses a security, legal, or operational risk to Mazed, End Users, or others; or (c) you fail to pay fees when due. Where practicable and lawful, we will provide notice and an opportunity to cure. Suspension does not relieve you of your payment obligations.

19. Term & Termination

These Terms remain in effect while you use the Service. You may stop using the Service and close your Account at any time. Either party may terminate for the other's material breach that remains uncured 30 days after written notice. We may also terminate if required to do so by law.

Data export: for a period of 30 days following termination (the "retrieval window"), we will, upon your request, make Customer Data available for export in a commonly used format, after which we may delete it, except where retention is required by law. Prepaid fees: if we terminate for your uncured material breach, prepaid fees are non-refundable; if you terminate for our uncured material breach, we will refund any prepaid fees for the unused portion of the term.

Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

20. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAZED DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MAZED FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

The above exclusions and limitations do not apply to: (i) a party's indemnification obligations; (ii) a party's breach of its confidentiality obligations; (iii) your payment obligations; or (iv) liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

22. Indemnification

By you. You will defend, indemnify, and hold harmless Mazed and its Affiliates, officers, and employees from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Data, your Inputs, your AI agents and their interactions with End Users, your use of the Service, or your breach of these Terms or violation of applicable law (including the compliance obligations described above).

By Mazed. We will defend you against third-party claims alleging that the Service, as provided by Mazed and used in accordance with these Terms, infringes that third party's intellectual property rights, and we will indemnify you for amounts finally awarded or agreed in settlement. This obligation does not apply to claims arising from: your Customer Data, Inputs, or Outputs; combinations of the Service with non-Mazed products or services; modifications not made by Mazed; Third-Party Services; or use of the Service in violation of these Terms. If the Service becomes, or we believe it may become, subject to an infringement claim, we may at our option procure the right to continue using it, modify it, or terminate the affected Service and refund prepaid, unused fees.

Indemnification is conditioned on the indemnified party promptly notifying the indemnifying party of the claim, giving the indemnifying party sole control of the defense and settlement (provided no settlement imposes obligations on the indemnified party without consent), and providing reasonable cooperation. This section states each party's sole liability and exclusive remedy for third-party intellectual property claims.

23. Export Controls & Sanctions

You will comply with all applicable export control and economic sanctions laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce. You represent that you are not located in, organized under the laws of, or ordinarily resident in any embargoed or sanctioned region, and that you are not a person with whom dealings are prohibited under applicable sanctions laws.

You will not use, export, or re-export the Service, or permit access to it, in violation of these laws, and will not use the Service for any prohibited end-use. You are responsible for ensuring your End Users and use cases comply with these requirements.

24. Anti-Bribery & Anti-Corruption

Each party will comply with applicable anti-bribery and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act, and will not offer, give, or accept any bribe, kickback, or other improper payment in connection with these Terms.

25. Publicity

Mazed may identify you as a customer and use your name and logo in customer lists and marketing materials, consistent with any brand guidelines you provide. You may opt out of such use at any time by contacting us, and we will cease prospective use within a reasonable period. Any other public statement referencing the other party requires that party's prior written consent.

26. U.S. Government End Users

The Service and Documentation are "commercial items" as defined in applicable U.S. Federal Acquisition Regulations. If you are a U.S. government entity or acquire the Service on its behalf, your rights are limited to those granted to all other users under these Terms, consistent with FAR and DFARS, and no additional government rights are granted.

27. Copyright & DMCA

We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content accessible through the Service infringes your copyright, send a notice with the information required by the DMCA to our designated agent at [email protected]. We may remove allegedly infringing material and terminate repeat infringers in appropriate circumstances.

28. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Before initiating any formal proceeding, the disputing party will send a written notice describing the dispute to [email protected], and the parties will attempt in good faith to resolve it for 30 days after such notice. If the dispute is not resolved within that period, it will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class action.

29. Notices

Legal notices to Mazed must be sent to [email protected] and to our registered address listed below, and are deemed given upon receipt. We may send notices to you via email to the address associated with your Account or by posting within the Service; such notices are deemed given when sent or posted. It is your responsibility to keep your contact information current.

30. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or by notifying you through the Service). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

31. Miscellaneous

• Entire Agreement: These Terms, together with any policies, the DPA, and any Order Form referenced herein, constitute the entire agreement between you and Mazed regarding the Service.
• Order of Precedence: In the event of a conflict, a signed Order Form controls over these Terms, and the DPA controls over both with respect to the processing of personal data.
• Severability: If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party is liable for failures caused by events beyond its reasonable control.