Mazed AI Manifesto
The voicepilled AI lab building frontier customer experiences.
"The first computer that talks... kind of like an inspiration of today's technological breakthroughs."
Mazed began as a design project for multiple of the world's top SaaS companies to build a solution for scaling their live customer onboarding and support operations.
This allowed us to explore the possibilities of a fully multimodal (text, voice and vision in realtime) system. We built Mazed as a platform to build, deploy and monitor these agents.
Here's what we know:
Onboarding > Integration.
Describe what you need. It works. That's it.
Context > Resets.
Your agent shouldn't introduce itself every time. It should remember yesterday, last week, and the details buried in your CRM.
Augmentation > Automation.
Anyone can automate a process. The hard part is augmenting human capability in ways that feel natural and effortless. This means purpose-built templates, MCP-native architecture, and the exact tools each customer needs.
We're building the conversational layer for how work actually gets done.
No vendor lock-in. Always evolving. Always multimodal.
And yes—we capture everything. Every conversation. Every decision. Because if you can't see what's happening, you're not in control.
The interface of the future isn't something you look at.
It's something you talk to.
Building in public.
Shipping at the frontier.